Terms of service
Last updated: 22 October 2026
1. Quotation
Prices on this website are estimates. Your quotation, sent in the chat, is valid for 7 days.
2. Payment
Full payment by transfer before we start (PromptPay, Thai bank transfer or Wise). No cash, cards or PayPal. Government fees are collected in advance and passed on at cost with the official receipt.
3. Your declaration
By paying, you confirm that the documents are genuine and unaltered, that you own them or have the owner's consent, and that the information you give us is true. If they are not, you are responsible for the consequences and we may stop the work.
4. Our responsibility
We are responsible for the accuracy of the translation against the documents we receive. We do not certify the authenticity of the originals or guarantee any authority's decision. If an authority rejects a translation because of our mistake, we correct it free of charge.
5. Timing
Turnaround times are estimates. Processing times at the Department of Consular Affairs and embassies are outside our control.
6. Cancellation and refunds
Before work starts: full refund minus transfer costs. After work starts: refund of the part not yet done. Government fees already paid cannot be refunded.
7. Law
These terms are governed by Thai law.